FAQ

PURCHASING
Please allow 2 -3 weeks production time for your jewels to be handcrafted. If you require something sooner, get in touch. 

One of a kind pieces are just that – one of a kind, so once they are gone, they are gone for good. Depending on the piece, they can be resized, so if the piece you want isn’t in your size, let me know and I can tell you whether a resize is possible.

Choose carefully. If you have any queries or questions before purchasing, feel free to contact me directly. 


SHIPPING
UK orders are sent via Royal Mail special delivery, next day service. All international orders are sent fully trackable via Royal Mail standard delivery, if you would like to upgrade this service, please contact me directly. Once your order has been processed and shipped, you will be contacted with tracking details. 

EXCHANGES
Exchanges can be arranged if your piece is not what you were hoping for. In the case of this, please contact me directly. 

Please note: Exchanges will not be offered on custom made or altered pieces.

RETURNS
If your piece isn't what you were looking for and you wish to return, please contact me directly and a return can be arranged. 

Refunds will only be issued once the piece has been returned and inspected in its original pristine condition.